Client Overview A roofing company approached Interact to improve their after-hours customer engagement. Previously, the company was only operational during standard business hours and was missing out on leads that came in during the evening or on weekends. They decided to implement Abi, our AI-powered solution, to handle after-hours calls and capture missed business opportunities. […]

Challenge: The State Government was alarmed at its escalating telecom and data expenses, which were substantially diverging from their projected costs. This raised concerns about potential discrepancies in billing, inefficiencies, or unfavorable contract terms. Objective: To audit the State Government’s telecom and data expenses, identify discrepancies, and facilitate the renegotiation of vendor contracts to ensure […]

Challenge: With the deregulation of electricity in Texas, new market entrants had a unique opportunity to gain significant market share. Our client, a nascent retail electric provider, set an ambitious goal: capture 1,000 sales per month. To achieve this, they sought a reliable sales channel that could quickly scale and drive consistent results. Objective: To […]

Challenge: Our client, an International Phone Carrier, approached us with a unique challenge. They had been experiencing an unusually high number of short-duration international calls, which was affecting their business efficiency and causing a spike in customer complaints. Objective: To identify the root cause of the short-duration international calls and implement a solution to resolve […]