Client Overview

A roofing company approached Interact to improve their after-hours customer engagement. Previously, the company was only operational during standard business hours and was missing out on leads that came in during the evening or on weekends. They decided to implement Abi, our AI-powered solution, to handle after-hours calls and capture missed business opportunities.

Problem

The roofing company found that potential customers were contacting them outside of regular business hours, especially after storms or during emergencies. However, without a 24/7 response system in place, these leads often went cold as customers sought out competitors who were available to respond immediately. The company was losing valuable business opportunities and potential revenue.

Solution

The roofing company implemented Abi for after-hours call handling. Abi was trained using the company’s specific dataset and equipped to handle inquiries related to roof inspections, scheduling appointments, and providing general information. Abi’s Conversational AI Voice capability allowed it to engage with customers naturally over the phone, even outside of normal operating hours.

Results

Within 2 weeks of implementing Abi, the roofing company saw significant improvements:

• 14 appointments for roof inspections were set by Abi during after-hours calls.
• These appointments resulted in 9 roof repair and roof replacement jobs.
• The total revenue generated from these jobs exceeded $250,000.

Prior to implementing Abi, these after-hours calls would have gone unanswered, and the roofing company would have likely lost those leads to competitors. Abi not only captured these leads but also engaged customers promptly, removing them from the market and securing the roofing company’s services.

Key Benefits

1. 24/7 Availability: Abi’s after-hours availability ensured that potential customers were able to engage with the company even when the office was closed.
2. Lead Capture: By capturing after-hours leads and setting appointments, Abi effectively took customers off the market, reducing the likelihood of them contacting competitors.
3. Increased Revenue: The ability to convert 9 of the 14 after-hours appointments into roof repair and replacement jobs generated a substantial amount of revenue—over $250,000 in just two weeks.
4. Customer Satisfaction: Abi provided a seamless experience for customers, allowing them to interact with the business at their convenience and schedule necessary services without waiting for office hours.

Conclusion

Implementing Abi provided the roofing company with a significant competitive advantage, enabling them to operate as a 24/7 business without the overhead costs of additional staffing. Abi’s quick response times and effective engagement helped secure leads that would have otherwise been lost, resulting in a substantial boost in both appointments and revenue. This case highlights how AI-driven solutions like Abi can dramatically improve lead capture and conversion, making it a crucial tool for businesses in industries like roofing, where timely response is key to winning customers.